FAQs
Solid Purity FAQ
What are the advantages of solid facial soaps over liquid soaps?
Solid soaps have the advantage of being more environmentally friendly because they do not require plastic packaging, they last longer and are often formulated with natural ingredients and fewer preservatives.
What is the difference between solid facial soaps and traditional soaps?
Facial soap bars are specially formulated for the specific needs of facial skin. They are generally gentler, less drying, and contain targeted ingredients to treat skin concerns like acne, sensitivity, or signs of aging.
How can I choose the right solid soap for my skin?
We offer a range of bar soaps specially formulated for different skin types. If you have sensitive, acne-prone, blemish-prone or mature skin, we have options to suit your specific needs. Check out our product descriptions to find the one that's right for you.
Are your solid facial soaps really 100% natural?
Yes, our facial soap bars are made from high-quality natural ingredients, without the addition of harsh chemicals or harmful preservatives. We use organic ingredients whenever possible to provide a luxurious and nourishing experience for your skin.
Can I use your solid facial soap if I have very sensitive skin?
Absolutely! Our solid soaps are specially designed for sensitive skin. They are gentle, non-irritating and formulated with soothing ingredients to calm and hydrate your skin while deeply cleansing.
How do I properly store my solid facial soap?
To extend the life of your bar soap, be sure to let it dry between uses by placing it on a soap dish that allows water to drain. Avoid leaving it in an area where it will be constantly wet, as this can speed up its dissolution.
Are your solid facial soaps tested on animals?
No, we are proud to say that our products are never tested on animals. We are committed to ethical and environmentally friendly practices at every step of our manufacturing process.
Are your solid facial soaps suitable for daily use?
Yes, our facial soap bars are gentle and designed to be used daily. However, if you have very dry skin, we may recommend using them a few times a week, alternating with a more moisturizing cleanser.
Can I use your solid facial soap on other parts of my body?
Although our bar soaps are specially formulated for the face, you can also use them on other parts of your body if you wish. They can be effective for gently cleansing and moisturizing other areas of the skin.
What is the shelf life of your solid facial soaps?
Our solid facial soaps have a shelf life of approximately 1-2 years if stored in proper conditions, away from direct sunlight and excessive humidity.
DO YOU ALSO SHIP ABROAD?
Absolutely, we ship to France, Belgium, Germany, Austria, Italy, Spain, Portugal with PARCEL TRACKING.
HOW MUCH DOES SHIPPING COST?
Delivery costs are CHF 7.90 in Switzerland.
Free delivery from 69.00 CHF
For other countries the fees vary depending on the destination.
WHAT ARE THE PREPARATION AND SHIPPING TIMES?
Orders are shipped within 48 hours.
They are delivered in 3 to 5 days for Europe
HOW CAN I CHECK THE STATUS OF MY ORDER?
After an order is placed, it is sent as quickly as possible to one of our fulfillment centers, from which your item will be shipped.
We will send you a confirmation email as soon as your package is shipped. You can then check the progress of the delivery on our website in the "Track my order" tab using your email address and order number.
HOW TO PLACE AN ORDER?
Simply choose your items and click the "ADD TO CART" button, repeat for each item, then go to your cart and follow the steps to complete your order until payment. We will prepare it and send you an order confirmation email.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard credit cards. Checks and money orders are not accepted.
IS PAYMENT SECURE?
Absolutely, our store is completely secure and we have an SSL encryption system to protect your personal and confidential data.
I STILL HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?
Have you received the shipping confirmation of your order? If your order has been shipped for more than 6 days, contact us with your order number, we will launch an investigation and get back to you within 48 hours.
I ORDERED SEVERAL ITEMS AND I ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?
Yes, this is completely normal. To minimize your wait, we ship all items separately as soon as they are ready to ship. The rest of your order should arrive within the next few days.
I RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO?
We are sorry, unfortunately this can happen. Please contact us explaining the problem and attaching a photo as proof, we will do our best to find a solution.
I AM NOT SATISFIED WITH MY ORDER, CAN I GET A REFUND?
Absolutely, you have 30 days from the date of receipt of your order to return any product that does not give you complete satisfaction.
You must print the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be given to you before returning).
Returns are made exclusively by post to our address and the return costs remain your responsibility, communicated by email in return for your request. Upon receipt, your order will be fully refunded.
For more information, we invite you to consult the Returns page.
WHAT ARE THE CONDITIONS FOR BENEFITING FROM THE “SATISFIED OR REFUNDED” GUARANTEE?
You must be within 30 days from the date of receipt of your order to be able to benefit from the "Satisfied or Refunded" guarantee, you must contact us before any return in order to follow the procedure indicated and the product must be returned to us in its original condition and packaging.
IN WHICH CASES WILL I NOT BE ABLE TO BE REFUNDED?
- If the product has been used and is therefore not resalable as is.
- If the shipment has not arrived at its destination due to an error in the delivery address indicated when ordering.
- If the returns process has not been followed.
To find out more, we invite you to consult the returns page.